We're here to help.
System Status
All Systems Operational
BoardLink Hardware Issues:
If your problem is...
- Strange menu aspect ratios
- Display going black after a certain amount of time
- BoardLink unit not connecting to WiFi
- BoardLink unit displaying the BoardLink wallpaper and not data
Please perform a total reboot before contacting us. A total reboot will solve most issues much more quickly than a support ticket.
- Unplug the power to the BoardLink unit, wait at least 30 seconds
- Unplug the power to your TV, wait at least 30 seconds
- Plug the power back in to your TV, wait for it to boot
- Plug the power back in to the BoardLink unit, wait for it to boot
- If the problem persists, repeat steps 1 and 2 once more
- If the problem continues, and you can isolate it to your BoardLink unit* create a ticket below. Please be sure to isolate any other problems that may occur by restarting your displays as well as your internet router, if needed.
*In the event of a total outage, always check that your wifi is connected and that you haven't lost power to either your unit or your display.
If your problem is...
- BoardLink unit has an icon of a thermometer in the corner of the screen and continues shutting off
- Menu application fails to load every time
- Any other issue not solved by following the instructions above
Create a support ticket using the form below
Support tickets generally have a turnaround time of less than two hours
Your support ticket has been submitted. We're sorry you ended up here.
You will hear back from a member of our team shortly.
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